Placing orders
We take a lot of pride in our Customer Care service - we're here at 100% to help you & support you. If you have any questions, get in touch! Ring us Monday to Friday between 9:30am and 5pm EST on +1 (786) 882-3326 our you can Tex/Whatsapp us too, on +1 (305) 481-1490 or email us with your order details to customercare@greengoodpack.com
Orders can be placed by phone, chat (WhatsApp, iMessage, Social Networks, etc.) and email. As soon as the order has been processed, we will email a confirmation. Once payment has been received (or for business account clients, if the account is in terms), we will pick and dispatch the order. When the order has been dispatched, we will send an additional email with tracking information.
Order timeline depends on it’s size:
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Small orders (10 cases) - up to 24 working hours
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Midsize orders (22 cases) - up to 48 working hours
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Large orders (2+ pallets) - up to 72 working hours
Shipping & delivery information
This map illustrates service schedules in business days as of July 2021 for UPS/FedEx Ground shipments.
**We are offering free delivery, please contact us!
Please note:
The map above is a general representation of transit times for UPS & FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please contact us to provide further details.
UPS/FedEx Ground business days are Monday through Friday (excluding holidays).
UPS/FedEx Home Delivery
business days are Tuesday through Saturday (excluding holidays).
Example: A package shipped via UPS/FedEx Ground on Monday with a transit schedule of two business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.
Express options are available, please call our Customer Care team on +1 (786) 882-3326 or you can Text/Whatsapp us as well on +1 (305) 481-1490 for more information.
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Rather to pick up? If you prefer, your order is also available for pick-up at our warehouse, we want to offer you the best experience to acquire your 100% Compostable food packaging. Pick up Available - If you prefer, your order is also available for pick-up at our warehouse location. we want to offer you the best experience to acquire your 100% Compostable food packaging. So we would love to deliver to your doorstep or to your truck in our warehouse, whatever suits you the best.
Returns
Customers are entitled to return goods – other than printed or bespoke products – and receive a refund or credit on the sum paid. In order to process this, you must contact us with this request within 7 working days of receipt of goods and we must receive the goods, undamaged, at our warehouse within 14 working days of receipt.
Returns, other than faulty or defective goods, will be subject to a collection fee (quote available on request) and 20% restocking fee. Return of faulty or defective goods will be arranged at Green Good Pack’s expense if reported within 7 days of receipt of goods.
Please note: Green Good Pack will not accept any return of goods that has not been agreed beforehand. Any items without a return number will not be accepted. The Green Good Pack Customer Care team should be contacted to obtain a return number: customercare@greengoodpack.com.
Accounts
We are able to offer credit accounts to our business customers, subject to approval and agreed limits.
We will require information on your business, including registration details, billing, delivery, and statement addresses, and the name, email and phone number for our contact in accounts payable. Your application for a credit account will be subject to a credit check and all relevant details being received, and acceptance of our terms of trading.
Credit account customers will be provided with a unique account identifier which will be added to every invoice & shipping information for better reference. Alternatively, purchase orders can be made by phoning, emailing or chatting us directly. For every order we will continue to provide an email confirmation and dispatch note as per usual.
Help & advice
Please get in touch with us to discuss your packaging requirements – we’re here to help! Our team can provide product recommendations, so you can choose the packaging that works best for your menu. As every kitchen is different, we are happy to offer samples so you can try before you buy. If your ideal products is not part of our extensive product range, we can often develop the perfect solution for you.
Phone us Monday to Friday between 9:30am and 5pm EST on +1 (786) 882-3326 or you can Text/Whatsapp us on +1 (305) 481-1490 or email us at: customercare@greengoodpack.com.